A £50 holding/damage deposit will be required to secure any booking of Smiley’s Soft Play. No booking will be deemed to be confirmed until the deposit is received in full.
Cancellations less than 14 days prior to the event will result in the loss of the deposit.
The total cost of the hire will be required in cash before the set up of the soft play / bouncy castle experience.
Upon collection of the equipment a refund of holding/damage deposit will be given if all of the terms and conditions are adhered to.
We offer free delivery to events within 10 miles of our location. For anything outside of 10 miles there will be an additional fuel surcharge which will be agreed on booking completion.
We recommend that our soft play is suitable for age ranges between 0 and 5 years old.
All of Smiley’s equipment is for the use of children only and MUST NOT be used by any adult.
All children must be supervised when using Smiley’s Soft Play equipment.
No shoes to be worn on the mats, soft play in the ball pit or on the bouncy castle.
No food or drink is to be consumed while playing on any of Smiley’s Soft Play equipment.
The welfare of the children whilst playing on Smiley’s Soft Play equipment is left with the hirer. Smiley’s Soft Play and its employees accept no responsibility for any injuries caused whilst playing on Smiley’s Soft Play equipment.
Any equipment damaged during hire should be removed from the play area immediately to avoid possible injury and reported to Smiley’s Soft Play.
Ball Pit - please re-bag the balls for us. If we have to re-bag the balls then a charge will be made of £25 per bag.
Any equipment lost or damaged will be charged at the full replacement/repair cost.
Smiley’s Soft Play Hire is for indoor use only, any exceptions are strictly at management discretion.
No refund will be given if outdoor parties are unable to go ahead due to rain or other adverse weather conditions.
Ensure that sharp objects including keys, toys and jewellery are not taken onto the equipment. We would advise that children who wear spectacles or hearing aids remove them prior to going onto the equipment.
Please ensure you keep the equipment on the mats that we supply to avoid damage and possible injury to users.
All equipment is supplied in sound condition. It is this responsibility of the hirer to check its condition prior to the event and report any damage.
When hiring the bouncy castle please ensure we have a safe electrical supply no further than 20m from the castle location.
Please be aware of the ‘Dos and Don’ts’ leaflet which accompanies the bouncy castle hire.
Our bouncy castle is 12ft x12ft. Requiring a space of at least 14ft x14ft. Please be aware of the sizes of all our equipment that you wish to hire and ensure you have enough space and clearance for it at your venue. No refund will be made if the space set aside for the equipment is too small and inappropriate.